Synchronization Issue with Sketch Cloud Library

Hello,

I am having trouble updating a library in Sketch Cloud. When I click the “update” button (the orange icon next to the share symbol), the process freezes or gets stuck in a loop.

As a result, Sketch Cloud does not update and continues to show an outdated version. I have tried creating different versions in the original document, but the library does not synchronise correctly.

Could you advise me on how to resolve this?

Thank you.

Hi @Joan :waving_hand:

I want to help you here, but I would need to inspect the document to assess the root cause of the issue.

Could you send us the URL link for this document and enable support access so we can review what is happening? The email address is: productsupport@sketch.com

We will keep an eye on the inbox. :folded_hands: