I’m experiencing significant issues with Sketch Cloud, specifically with design files not syncing properly across devices, and I’m seeking assistance to resolve it.
Background: I use Sketch Cloud to store and share my design files, enabling collaboration with my team and access across different devices. However, recently, I’ve encountered problems where changes made to design files on one device do not appear on other devices, leading to inconsistencies and collaboration challenges.
Issue: The main problem arises when I edit a design file on my MacBook and save it to Sketch Cloud. Despite waiting for the sync to complete, the changes do not reflect when I access the same file from my iMac or when my team members try to view the updates. This issue results in outdated versions of the design being available, causing confusion and errors in our collaborative workflow.
Troubleshooting: Here are the steps I’ve taken to troubleshoot the issue so far:
Ensured that both devices are connected to a stable internet connection to allow for proper syncing.
Logged out and logged back into Sketch Cloud on all devices to refresh the connection.
Verified that the latest version of Sketch is installed on all devices.
Checked the Sketch Cloud status page for any ongoing service disruptions or maintenance that might affect syncing.
Cleared the cache and local storage related to Sketch on all devices to rule out any corruption issues.
Observations: Despite these efforts, the syncing issues with Sketch Cloud persist, disrupting our design process and collaboration efforts. This problem is critical as it impacts the efficiency and accuracy of our design work.
Request for Assistance: If anyone has experience with resolving Sketch Cloud syncing issues or has encountered similar problems, I would greatly appreciate your insights and assistance. Specifically, I’m looking for strategies to ensure reliable syncing of design files across devices and maintain consistency in our collaborative workflow.
Enable Support Access on your Workspace (this enables us to take a look at the documents showing this behaviour when you share the URL with us!)
We’d love to assist you this way, but since we’ll request some personal information (such as account email, document URLs and more!) we’d rather handle it via our support system!
In addition, even if, in the app, I click ‘copy link’ and view the design in the cloud/browser, it shows a version of the design from 2 days ago. Sketch is just not updating in the cloud.
Did this get resolved? I just sent off half-baked designs to a client thinking they were the complete designs I’d been working on. I’d love to know what the deal is, it’s very frustrating.
Thank you. Please note ‘see latest version’ on web app did not force the render (we tried this many times). The only way I could get it to work was to save as a different version with different file name – which obviously isn’t ideal. I will try closing Sketch next time to see if that is effective.
In the days previous to the issue I faced last week, the developers in my team have had to wait hours before the update was visible to them (with them hitting see latest version throughout the wait).
I’ve been using Sketch for years and have only come up against this issue within the last couple of weeks.
If you have any further insights, I’d love to hear them!
Thanks for the update and the extra information, Luke.
We would really like to check this document more in-depth, this just to verify that everything is ok and there aren’t any other things affecting this specific doc on your workspace.
Both the methods we shared before should force the web app to render the latest version of the document (plus the button should help with this too) so, this is something we’d definitely want to investigate and see if there’s something going awry with this specific one!
Note: You can also click the See latest version button on the web app to force a render as well!