Sketch Cloud documents stuck processing

Experiencing an issue where a document is stuck processings multiple versions…


I’ve checked Sketch Status and everything says “all systems operational”.

Hi Jason, thanks for flagging this. We’ll look into it and come back to share an update

@sonburn I’ve made some tests and the files I tried uploaded and processed within the expected time, can you contact us at to analyze this further? Many thanks in advance :pray:

A workaround that can help is to duplicate → upload as a new document.

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The problem with having to upload a new document is that you have to then re-establish sharing. As of right now the file still says it’s processing, which it clearly isn’t… so I guess that’s my only recourse, which is frustrating.

Hello @sonburn, indeed, saving as a new file interferes with previous shares. I’ve sent you an email update.

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