Sketch Cloud documents stuck processing

Experiencing an issue where a document is stuck processings multiple versions…

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I’ve checked Sketch Status and everything says “all systems operational”.

Hi Jason, thanks for flagging this. We’ll look into it and come back to share an update

@sonburn I’ve made some tests and the files I tried uploaded and processed within the expected time, can you contact us at productsupport@sketch.com to analyze this further? Many thanks in advance :pray:

A workaround that can help is to duplicate → upload as a new document.

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The problem with having to upload a new document is that you have to then re-establish sharing. As of right now the file still says it’s processing, which it clearly isn’t… so I guess that’s my only recourse, which is frustrating.

Hello @sonburn, indeed, saving as a new file interferes with previous shares. I’ve sent you an email update.

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