Endless processing version - Sketch cloud

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1

The versioning of one of our sketch files it’s stuck in processing version and shows an endless generating screen, when I try to delete the version I can’t delete it and I can’t see the last version. We need to show our lats version to stakeholders and we are not able to do it…

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Can anyone help?

3

Hi @noe

I’m Cristiana from the Support team—I’m happy to help here!

To investigate this issue further, we’ll need to check the document’s backlogs. For that, please send us:

  • The URL of the affected document
  • Support Access enabled for your workspace (this temporarily gives us permission to view the information we need)

Here’s how to enable Support Access:

  1. Open your Workspace in the web app
  2. Click Help in the bottom-left corner
  3. Select Support Access, then toggle it on

Note: Only Admins can enable Support Access. If you’re not an Admin, you won’t see this option.

Once Support Access is enabled, send the document link to productsupport@sketch.com, and we’ll take it from there as soon as possible.

Looking forward!

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4

Thanks @Cris!!
I have sent the email, hope you can fix this soon!

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