When I create a starred version in the Mac app, it always gets stuck in processing version and shows an endless generating screen, I can’t delete processing version and create a new starred version.
Sketch version: 100.3
macOS version: Ventura 13.5.2
Hi @HiepNH22,
Thank you for sharing your issue and welcome to our community!
I’m sorry to hear you’re experiencing this problem, but I’m sure we can help you.
To resolve this issue, we’ll need to review the logs from your workspace. Since this process may involve sensitive information, we kindly ask that you email us at productsupport@sketch.com with the following details:
For your reference, Support Access is a security feature that allows our team to securely review your workspace information, including logs. You can enable it by following the steps outlined in this document: Support Access Guide.
Looking forward to assisting you!