Apologies for posting this here, but for some reason, I’m unable to post in the Off-Topic section.
I purchased Merge Duplicates and Gradient Mesh, both from the same developer. Now that I have a new Mac, I need to deactivate the license on my old Mac since the plugin only allows one seat. However, I can’t figure out how to do it (assuming I’ll be able to activate it again on the new Mac).
Since I haven’t received a response from the developer, I was wondering if anyone here might know how to proceed.
Any help would be greatly appreciated. Thanks in advance!
Hey @leohans, I think the steps in this support article should have you covered. Let me know if you’re still stuck and I’ll flag the team to get you more help.
I’ll also take a look into why you can’t post in Off-topic — you should be able to!
Edit: Realizing now you might have meant deactivating the plugin licenses, in which case, I’m not too sure, but I’ll ask around for you!
From their github (and support page), the best course of action would be to email licensing@oodesign.me, and wait for their response.
We took a quick look at the plugin and it does not seem to have the option to deactivate or unassign a seat to enable in another computer. Hopefully, the dev will get back to you soon!
I came here just to say that the developer finally replied and it appears to be a limitation on Gumroad’s side.
The developer provided me a way to get it working, so I’m very happy