[Copenhagen] - Performance issues

Hey all,

I’ve been having performance degradation since the Copenhagen update. I’ve been using Sketch for a while now and have always had slight issues here and there but it feels like it just got worse.

For example, when I open a document and start clicking around, Sketch will become unresponsive and just hang for a while (and show the macOS cursor loader) as long as 10 minutes.

When opening and closing the font input, it will hang for 4/5s before it shows or hides. I saw someone else posted a similar issue and someone commented it could be due to the amount of fonts it has to load but I have maybe 10 additional fonts to the macOS default ones so I don’t think it’s related to the list size.

The UI updates are great and I know the amount of work/effort that goes into building a quality product like Sketch but the issues mentioned above really makes my day to day much harder.

Hopefully these can get fixed in future updates!

Hello @akira, thanks for posting and welcome to the forum!

We consider performance issues as a priority. Could you please share local copies of the documents or the URLs of the files in the workspace so we can review them? We want to test them on our side and look for possible fixes.

Please email us at productsupport@sketch.com with this information. Additionally, if you’re sharing the URLs, could you grant us access to your workspace? We don’t have access to users’ documents by default, so there’s an option in the workspace menu that allows us temporary access to the files.

I hope we get to the bottom of these issues!