Hi. I just ran into this strange issue with sharing prototypes. I have this website design prototype and if I open the link in a browser, its shows and prototypes ok. But if I send the prototype (same link) out to external contacts, some are seeing an old layout and some are seeing the current/correct version. When I try opening the prototype in Incognito mode, I see the OLD version.
I’ve tried the following things to fix:
Cleared Cache
Restarted sketch
Restarted computer
Even created an entirely NEW artboard and dropped in the page design into the new artboard. This new artboard should not have any history of any old designs in it.
Thanks for reaching out. This can also be caused if you have starred versions in your document.
As an Editor, you are able to always see the latest version, but if you have starred versions , Viewers, Guests and signed out users that access a public link (the incognito window) will only see the latest starred version.
To checkif this is the case, open your document in the Web app and click on the versions icon, if you have a starred version you will see something like this:
Thank you. I didn’t realize I starred a version a few days ago. I was also confused because some people saw current and some saw old. I didn’t realize some were members, I guess. Thank you!
If the current version wasn’t starred and other people saw it, they must be Editors. Thanks again for reaching out and let us know if there’s anything else we can help with!
I have the same issue that the developer can’t see the latest design and obviously the editors can. we have no starred version or versions at all. I did ask them to clear cache etc, but no change
