I’ve been trying to share a project with a client today and the links they receive in the emails don’t work. I tested it myself and the took me to a “We cannot find the page you’re looking for.” dead end. Is anyone else seeing this problem?
FYI I’m sharing the project by right-clicking the project folder in the Mac App open file dialogue and selecting ‘Share…’.
I’ve sent a support request, but not sure how long they take to process.
Also, the dead-end page contained a link to sign-up for Sketch, which my client did and seems to have signed up to a 30 day trial instead of just being a guest project viewer. I’m a bit confused as to why they cannot view my shared project even when they are signed into Sketch using the same email address as the share. Do shares simply not work if the email link isn’t clicked and works properly?
I understand you’re trying to share a document link with users without a Sketch account, but they’re encountering a “page not found” message.
Can you confirm if the issue persists when the document is set to public? It’s essential that the document is public for users without Sketch accounts to access it.
If the problem continues, please send a video of the steps you’re taking.
I’ll ensure the same information is included on the reply to your email.
I’m not trying to share a document with users who don’t have a Sketch account (i.e. just make a document public). I’m trying to share an entire project with someone who I would like to be a guest viewer. I’ve done this many times before without issue.
I guess a simple question is: when I share a project with someone by entering their email address in the share dialogue, why doesn’t the link work in the email they receive?
Jonathan
Edit: this is the result of clicking the link in the email. Hence the invite is never accepted and guest viewers remain ‘pending’.
Thank you for providing additional context—we appreciate your patience while we investigate this. We’re also reviewing the details you shared via email to get a clearer picture of the issue.
As soon as we have more information on why the link isn’t working on your end, I’ll be sure to update you.
For reference, we ran some tests this morning and were able to complete the steps you described successfully. Right now, we’re looking into the account settings your shared with us, to see if there’s anything that might be affecting this behavior.
I’ll keep you posted as soon as we have more details.
