Since updating to Athens, I’m dealing with this super annoying issue.
Every time I’m trying to drag my cursor to select multiple objects, it simply doesn’t let me select anything in like 90% of the cases. It doesn’t matter if I’m using the mouse or trackpad. Every time I hold down the left click and try to drag the cursor to select, the selection box just doesn’t come up at all. Sometimes it works, most of the time it doesn’t. What throws me off the most is that it mostly happens right after selecting an object ( Please reference to my video ). This bug appears whether I’m making a selection on the frame directly and on the canvas. It’s super nasty and is kinda driving me crazy. I tried everything, even changing my mouse settings and sensitivity. I only had that since the new update.
Also, every time I try to open Sketch settings, the whole app just crashes.
We appreciate you reaching out. I’m sorry for this situation, but I’m sure we can help you.
I would like to explore this a bit more. A few things that would really help us narrow this down:
Mouse model: Could you let me know the model you’re using? Also, have you tried using just the trackpad or a different mouse to see if the issue behaves any differently?
Safe Mode: Can you try launching Sketch in Safe Mode (hold Shift while opening the app) and check if the selection box works more reliably? This will temporarily disable plugins in case one is interfering.
Crash logs: Since you mentioned the app crashes when opening Settings, we’d love to take a look at any crash reports submitted. To do that, could you send us an email at productsupport@sketch.com with the email address linked to your Sketch account? (for privacy reasons, we advise you to avoid sharing this information here).
Let me know more and you can rest assure we’ll stick with you until this is sorted.